Frequently Asked Questions

A few things to know before we begin welcoming clients.

Getting Started

  • Submit an appointment request through our contact form and let us know which service you’re interested in and your preferred availability. We’ll reach out to coordinate your visit and next steps.

  • We’ll review your request, confirm availability, and guide you through any required pre-appointment steps before scheduling your treatment.

  • Before receiving treatment, new clients must complete a brief virtual Good Faith Examination with a qualified medical provider. After you submit your paperwork, we’ll review your health history, medications and treatment goals. If there are no concerns requiring additional review, we’ll send you a secure link to complete the examination, which may be scheduled at the same time as your appointment. Treatment can begin only after you are medically cleared.

Your Experience

  • Gilded Grove offers concierge aesthetic treatments designed to help you look refreshed, feel confident, and care for yourself without disrupting your day. Services include wrinkle relaxers and microneedling, thoughtfully recommended based on your goals and clinical needs.

  • We bring the experience to you. Treatments are provided in the comfort of your home or another private setting where you feel relaxed and at ease.

  • Gilded Grove proudly serves Austin and many of the surrounding communities. If you're unsure whether we travel to your area, simply ask, we're always happy to help.

  • In many cases, yes. After your consultation request has been reviewed and you've completed your brief virtual Good Faith Examination, treatment can often be performed during the same appointment if you're an appropriate candidate.

Policies

  • A $100 booking deposit is required to reserve your appointment. Your deposit also covers your required clinical screening and is applied toward treatment on the day of your visit.

    If you are not medically cleared for treatment, $50 is retained for the completed clinical screening and the remaining $50 is refunded. Please see our cancellation policy below for cancellations and rescheduling.

  • Your appointment is reserved exclusively for you. If you need to cancel or reschedule, we kindly ask for at least 48 business hours' notice. Cancellations made with less than 48 business hours' notice, missed appointments, or same-day cancellations will forfeit your $100 booking deposit.